Well it works on MY computer.
Wednesday, April 9th, 2008
This is a story of the worst technical support I’ve ever experienced in my life. It’s no wonder everyone complains about the quality of technical support.
As a computer tech with 20+ years of experience, I thought I’d seen and heard it all when it comes to tech support horror stories. I’ve dealt with countless completely clueless “techs” on the phone and mostly managed to keep my cool. I’ve learned to deal with those who follow their scripts without understanding. Usually once all the scripted stuff doesn’t work, you can escalate to 2nd level support and start the real troubleshooting. (more…)