Elgin Computer Guy

This is a story of the worst technical support I’ve ever experienced in my life. It’s no wonder everyone complains about the quality of technical support.

As a computer tech with 20+ years of experience, I thought I’d seen and heard it all when it comes to tech support horror stories. I’ve dealt with countless completely clueless “techs” on the phone and mostly managed to keep my cool. I’ve learned to deal with those who follow their scripts without understanding. Usually once all the scripted stuff doesn’t work, you can escalate to 2nd level support and start the real troubleshooting. (more…)

What a bear! In some ways Exchange 2007 is incredible, in other ways it’s just a pain in the neck. It almost feels like they just gave up and decided to release it before they finished building the user interface. Many things that were done with a GUI interface in Exchange 2003 now require archaic commands using the “PowerShell”. What were they thinking?

Yes - it’s nice having the PowerShell, but it would be nice if you didn’t NEED it for things like moving the public folders, adjusting spam filtering and a few other things that should be a couple of clicks. So far I haven’t even found any help in the PowerShell. I had problems moving public folders - it generated some warnings and some errors, but not much info on how to correct the problem.

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A few months ago I renewed my cell phone contract and got a new Razr V3xx. At first it seemed fine except everyone complained that when I used a bluetooth connection it was horrible. Then I started getting complaints about the quality even without bluetooth.

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