Elgin Computer Guy

I figured that this blog was mostly me blowing hot air and that people rarely pay any attention.  Ha!  I guess I was wrong.  This whole saga of trying to find RMM software apparently is being followed by a few key people.  Among those and one of the first to contact me is Kaseya.

Not only were they first to get in touch with me, but they bent over backwards and got me a trial version of Kaseya 2 after reading about my frustrations.  I just logged in, downloaded my first agent and I’m in love with it already.  I’ve only had a few minutes to play around, but it looks very promising.

Thanks, Chad!  Thanks, Chris!  Thanks, everyone who contacted me and is helping me try to figure it all out.  I apologize if I ruffled some feathers along the way, but at the moment I couldn’t be happier.

The saga is not quite over yet, though.  I promised a couple of vendors a trial and I’m still trying to keep an open mind, but I have to say Kaseya is the lead horse at the moment.  I’ll post more once I’ve had a chance to “kick the tires” a little more.  Right now I’m running out the door to see a client who isn’t (yet) on a managed services plan.

I didn’t realize what a stink some of those posts were going to cause and I hope by writing this and upcoming reviews that everything will settle back to more or less normal.

Thanks again, everyone.  Stay tuned!  More to follow….

I started testing a pay as you go hosted version of Kaseya.   It started out really well - the agent installed easily, it quickly gave me great information, the built-in reports look good, but then I went to look at the ticketing system to see if it will integrate with my Autotask GO, but got an Error 500 - Internal server error.

I thought maybe it was because I was using Firefox, so I went at it using IE8, but had the same problem.   AARGH!!  I’m hoping that it’s nothing I did while playing around, but I suspect it really is a server problem at their end and that they’ll have it fixed by morning.  Should I call them on a Sunday afternoon and see how good their tech support is?

I was pretty impressed anyway, so I started searching for Kaseya best practices and tutorials.  I found tutorials that didn’t look at all like the Kaseya I’d just started testing.  Then I found out it’s Kaseya 2.  WOW!  Looks great.  I found another company that plans to offer a hosted Kaseya 2 and they say they’ll give me a deal based on my membership in ACRBO, but as of right now, pricing is unknown.