I cancelled the Apps4Rent trial because it was crippled. On my dashboard page, I got an ERROR 500 where the ticketing information should be. When I click on the “TICKET” tab, I get an ERROR 500. I called tech support and they said I shouldn’t even be seeing the ticket tab because they don’t offer that. What the hell?! What good is RMM software that can’t generate a ticket? It’s like having a word processor that can’t print.
So after I cancelled, I signed up for a trial with Virtual Administrator and get back a form letter saying they’re waiting on Kaseya to release pricing and they’ll let me know when they’re accepting new customers again. So I get in touch with Kaseya again and now they won’t deal with me because I’m on the waiting list with one of their partners… Virtual Administrator. AARGH!!!
What a bunch of crap! I finally made a difficult decision. I decided to go with a hosted Kaseya. I’m sitting here with credit card in hand, but nobody will take my money.
OK, now what? I got a call from N-Able this morning before all this happened. Maybe it’s time to reconsider my decision to go with Kaseya. N-Able? LPI? Packet Trap? I’m right back where I frickin’ started. I feel like I just wasted 3 days making a decision only to be told that I’m not qualified to buy the product I want. WTF?
I swear I’m gonna move to the country and open a bait shop! I can see it now….. Would you like redworms or night crawlers? Minnows? No, sorry. I can’t sell you minnows. That’s an upgrade and we’re still waiting for an answer from our supplier to let us know how much they cost. Look at ‘em though - they’re beauties, huh? Gonna catch some big fish with those little guys, but not today. Come back next week and we’ll talk. What?! You talked to Joe’s Bait Shop a few minutes ago?! Get out of my store, you can’t buy from me after you talked to Joe! What the hell is wrong with you, anyway?! You should know better than that.