Elgin Computer Guy

This is a story of the worst technical support I’ve ever experienced in my life. It’s no wonder everyone complains about the quality of technical support.

As a computer tech with 20+ years of experience, I thought I’d seen and heard it all when it comes to tech support horror stories. I’ve dealt with countless completely clueless “techs” on the phone and mostly managed to keep my cool. I’ve learned to deal with those who follow their scripts without understanding. Usually once all the scripted stuff doesn’t work, you can escalate to 2nd level support and start the real troubleshooting. (more…)

A client recently upgraded to Office 2007 and asked me how to scan an image into a Word document the way she used to in Word 2003. We searched briefly but couldn’t find it. I did some searching online and found a solution on LockerGnome. Here is the an edited version of the post. It worked beautifully for me. (more…)