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March 6th, 2010Ads are gone again
March 6th, 2010Darn! I just couldn’t live with that theme that has the google ads in the layout. It gives me problems placing images where I want them and I really don’t care too much for the placement of the google ads either.
One of these days I’ll take the time to figure out how to manually add my adsense info and design a custom template. In the meantime, I’m back to the old WP standard Kubrick.
December 1969
March 6th, 2010
I’ve got a few blogs going. One of them is having a problem with some of the older posts. I couldn’t remember which one was having problems, so I was browsing this blog and noticed I have a post from December 1969 in the archives.
It made me chuckle. I thought about trying to fix it, but I decided I like it.
As it turns out, it’s not this one that’s a problem, it’s another. I need to figure out how to upgrade a mySQL 4 wordpress installation to mySQL 5 on a remote shared server. I wonder if it’s even possible? I’ll probably have to export all the tables from the version 4 then import them into version 5. Will that even work given the structure of a Wordpress blog?
Ads are back
March 6th, 2010I used this Wordpress theme some time ago and can’t really remember why I stopped. I’d like to learn a little more about customizing themes or even developing them from scratch. Right now I struggle with it. I’ll probably mess with this one a bit and see what happens.
Do you mind seeing ads on this blog? It looks like their mostly local ads (at least right now).
Let me know what you think.
My favorite quote so far this week…
March 4th, 2010“Of course, a true Cisco stud would just do it all from the command line.”
I got to be a hero today….
March 4th, 2010Well, not a REAL hero. I went to a long time client who had 3 annoying problems that have caused him endless frustration for weeks. Within 30 minutes all problems were history. I charged a fair price and went on my way. From my point of view, I didn’t even have to be awake to solve those problems… from his point of view it was just shy of a magic.
I like it when it works out like that - What a great way to start the day! If every service call could go so smoothly and have such an affect on the client, I’d never again complain about working so many hours.
Celebrate the small victories. Happy Thursday, everyone!
Why do people get so upset over XXX?
March 2nd, 2010The previous post was deleted because of complaints by XXXX XXXXX. To the best of my knowledge the previous post was a factual accounting of what I saw. I’m sorry if my observations hurt anyone’s feelings. The intent was not malicious.
Way to go, Kaseya!
February 23rd, 2010I figured that this blog was mostly me blowing hot air and that people rarely pay any attention. Ha! I guess I was wrong. This whole saga of trying to find RMM software apparently is being followed by a few key people. Among those and one of the first to contact me is Kaseya.
Not only were they first to get in touch with me, but they bent over backwards and got me a trial version of Kaseya 2 after reading about my frustrations. I just logged in, downloaded my first agent and I’m in love with it already. I’ve only had a few minutes to play around, but it looks very promising.
Thanks, Chad! Thanks, Chris! Thanks, everyone who contacted me and is helping me try to figure it all out. I apologize if I ruffled some feathers along the way, but at the moment I couldn’t be happier.
The saga is not quite over yet, though. I promised a couple of vendors a trial and I’m still trying to keep an open mind, but I have to say Kaseya is the lead horse at the moment. I’ll post more once I’ve had a chance to “kick the tires” a little more. Right now I’m running out the door to see a client who isn’t (yet) on a managed services plan.
I didn’t realize what a stink some of those posts were going to cause and I hope by writing this and upcoming reviews that everything will settle back to more or less normal.
Thanks again, everyone. Stay tuned! More to follow….
Gonna open a bait shop!
February 22nd, 2010I cancelled the Apps4Rent trial because it was crippled. On my dashboard page, I got an ERROR 500 where the ticketing information should be. When I click on the “TICKET” tab, I get an ERROR 500. I called tech support and they said I shouldn’t even be seeing the ticket tab because they don’t offer that. What the hell?! What good is RMM software that can’t generate a ticket? It’s like having a word processor that can’t print.
So after I cancelled, I signed up for a trial with Virtual Administrator and get back a form letter saying they’re waiting on Kaseya to release pricing and they’ll let me know when they’re accepting new customers again. So I get in touch with Kaseya again and now they won’t deal with me because I’m on the waiting list with one of their partners… Virtual Administrator. AARGH!!!
What a bunch of crap! I finally made a difficult decision. I decided to go with a hosted Kaseya. I’m sitting here with credit card in hand, but nobody will take my money.
OK, now what? I got a call from N-Able this morning before all this happened. Maybe it’s time to reconsider my decision to go with Kaseya. N-Able? LPI? Packet Trap? I’m right back where I frickin’ started. I feel like I just wasted 3 days making a decision only to be told that I’m not qualified to buy the product I want. WTF?
I swear I’m gonna move to the country and open a bait shop! I can see it now….. Would you like redworms or night crawlers? Minnows? No, sorry. I can’t sell you minnows. That’s an upgrade and we’re still waiting for an answer from our supplier to let us know how much they cost. Look at ‘em though - they’re beauties, huh? Gonna catch some big fish with those little guys, but not today. Come back next week and we’ll talk. What?! You talked to Joe’s Bait Shop a few minutes ago?! Get out of my store, you can’t buy from me after you talked to Joe! What the hell is wrong with you, anyway?! You should know better than that.
And the search continues….
February 21st, 2010I started testing a pay as you go hosted version of Kaseya. It started out really well - the agent installed easily, it quickly gave me great information, the built-in reports look good, but then I went to look at the ticketing system to see if it will integrate with my Autotask GO, but got an Error 500 - Internal server error.
I thought maybe it was because I was using Firefox, so I went at it using IE8, but had the same problem. AARGH!! I’m hoping that it’s nothing I did while playing around, but I suspect it really is a server problem at their end and that they’ll have it fixed by morning. Should I call them on a Sunday afternoon and see how good their tech support is?
I was pretty impressed anyway, so I started searching for Kaseya best practices and tutorials. I found tutorials that didn’t look at all like the Kaseya I’d just started testing. Then I found out it’s Kaseya 2. WOW! Looks great. I found another company that plans to offer a hosted Kaseya 2 and they say they’ll give me a deal based on my membership in ACRBO, but as of right now, pricing is unknown.
